Effective Date: June 19, 2026

At Medicstab, we are fully committed to protecting your personal, medical, and financial information with the highest level of confidentiality and security. We operate in compliance with applicable privacy laws, including HIPAA (where applicable), and other relevant federal and state regulations.

Our goal is to ensure that all sensitive data entrusted to us is handled responsibly, securely stored, and used only for legitimate business and operational purposes.

1. Information We Collect

We collect only the information necessary to provide our services effectively. This may include:

• Name, address, and date of birth
• Social Security Number and insurance information (if applicable)
• Relevant demographic details
• Medical information required for claims processing (if applicable)
• Contact information such as phone number and email

This information may be collected securely through encrypted website forms, phone conversations, emails, written documents, or authorized submissions. We limit data collection to what is required for service delivery, compliance, and operational purposes.

2. SMS & Communications

We may contact you via SMS (text messages), phone, or email for service-related updates, account notifications, or marketing communications related to our services.

Types of SMS Messages

• Service & Customer Care: Account updates, reminders, follow-ups, and responses to inquiries
• Marketing & Informational: Service announcements, new offerings, and business updates

Sample SMS Messages

1. “Hi [Patient Name], we hope you’re doing well! This is a friendly reminder from Medicstab about your balance of $[Amount]. Reply HELP for assistance or OPT OUT to stop messages.”
2. “Hello [Patient Name], just checking in! Your medical bill of $[Amount] is still open. Please let us know if you need help. Reply HELP for support or OPT OUT to stop messages.”
3. “Hi [Patient Name], we wanted to gently remind you about your outstanding balance of $[Amount] with Medicstab. Reply HELP for questions or OPT OUT to stop messages.”
4. “Hello [Patient Name], we hope all is well! Your account shows a balance of $[Amount]. Feel free to call us if you have questions. Reply HELP for assistance or OPT OUT to stop messages.”
5. “Hi [Patient Name], just a quick reminder from Medicstab about your $[Amount] balance. We’re here if you need help. Reply HELP for support or OPT OUT to stop messages.”

Consent & Opt-In

• SMS messages are sent only with your prior express consent
• Consent may be obtained via website forms, phone, email, or written agreements
• Consent is voluntary and not a condition of receiving services

Opt-Out & Help

• Reply STOP to opt out at any time
• Reply HELP for assistance
• You may also contact us directly to manage preferences

Privacy & Security of SMS

• Your phone number will never be sold, rented, or shared with third parties
• SMS messages do not include sensitive personal or protected information
• Sensitive data is shared only through secure communication channels
• Message frequency typically does not exceed 4–6 messages per month

All communications comply with applicable regulations such as TCPA and CTIA guidelines.

3. How We Use Your Information

Your information is used strictly for legitimate business and operational purposes, including:

• Providing services and managing accounts
• Processing transactions and resolving issues
• Verifying eligibility or service requirements
• Maintaining accurate records
• Ensuring regulatory compliance
• Communicating securely regarding services

We do not use your information for unrelated purposes.

4. Compliance & Data Security

We take data privacy and security seriously and implement safeguards to protect sensitive information from unauthorized access, disclosure, or misuse.

Technical Safeguards

• Data encryption during transmission and storage
• Secure servers and protected databases
• Firewalls, monitoring systems, and threat detection
• Secure authentication and password protection

Administrative Safeguards

• Employee training on data privacy and security
• Role-based access controls
• Internal policies for data handling and incident response
• Confidentiality agreements

Physical Safeguards

• Restricted access to facilities and data storage
• Secure storage of physical and electronic records
• Controlled disposal of sensitive materials

Monitoring & Updates

• Regular audits and risk assessments
• Continuous improvement of security practices

5. Who Has Access

Only authorized personnel within Medicstab have access to your information. Access is granted on a strict need-to-know basis and limited to individuals directly involved in service delivery, compliance, or account management.

Security measures include:

• Role-based permissions
• Secure servers and monitored access logs
• Regular review of access rights

Unauthorized access is strictly prohibited.

6. Your Rights

You have the right to:

• Access and review your data
• Request corrections to inaccurate information
• Request deletion of data (subject to legal obligations)
• Restrict certain uses of your information
• Understand how your data is used
• Manage communication preferences

Requests can be submitted via our designated contact channels. We will respond in accordance with applicable laws.

7. Consent

By using our services and providing your information, you consent to the collection, use, and processing of your data for operational and compliance purposes.

Consent may be provided through:

• Phone or in-person communication
• Emails or written agreements
• Website submissions

Your personal information will not be sold or shared with third parties except as required by law or necessary for legitimate operations.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If such data is identified, it will be removed promptly upon notification.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date. Where required, we may notify users through appropriate communication channels.

We encourage periodic review of this policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at info@medicstab.com or +1 (209) 440 1505.